Privacy Policy for Monsoon Brew
At Monsoon Brew, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services. We adhere to the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable data protection laws.
Information We Collect
We may collect personal information that can identify you directly or indirectly. This typically includes:
- Personal Identifiers: Such as your name, email address, phone number, and mailing address when you make a purchase, sign up for our newsletter, register for an event, or create an account on our online platform.
- Transaction Information: Details about the products and services you purchase from Monsoon Brew, including coffee beans, baked goods, catering services, and merchandise. This includes payment information (though we do not store full payment card details, only a token from our payment processor).
- Communication Data: Records of your correspondence with us, such as inquiries, feedback, and customer service interactions.
- Technical Data: Information about your device and how you access our site, including IP address, browser type and version, operating system, and unique device identifiers. We may collect this through cookies and similar tracking technologies.
- Usage Data: Information about your browsing actions and patterns on our site, such as pages viewed, time spent on pages, and navigation paths. This helps us understand how you use our online platform.
How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Services: Processing and fulfilling your orders for coffee, pastries, catering, and merchandise; managing your account; and providing customer support.
- To Communicate With You: Sending order confirmations, updates, newsletters, and marketing communications about our products, promotions, and events, if you have opted in to receive them.
- To Improve Our Services: Analyzing usage trends, market research, and understanding user preferences to enhance our website, product offerings, and customer experience.
- For Security and Fraud Prevention: Protecting our online platform, customers, and business from fraudulent activities and ensuring the security of our systems.
- To Comply with Legal Obligations: Adhering to applicable laws, regulations, and legal processes.
Disclosure of Your Information
We may share your information with trusted third parties in the following circumstances:
- Service Providers: We engage third-party companies and individuals to facilitate our services (e.g., payment processing, website hosting, email delivery, analytics). These providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Data Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please be aware that no security system is impenetrable, and we cannot guarantee 100% security of your data transmitted over the Internet.
Your Data Protection Rights
You have certain rights regarding your personal data, including:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
- Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
- Right to Object: You have the right to object to the processing of your personal information in certain circumstances.
To exercise any of these rights, please contact us using the details provided below.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Monsoon Brew
10 Anson Road, #01-18 International Plaza,
Singapore, Singapore, 079903
Singapore